FEES:

• How do I dispute my tuition fees?

  Students will need to submit a Petition for their fees through Admissions & Records for any tuition fees after a deadline, for any reason: Visit the Admissions and Records Forms page to view the different selections available.

• Will I receive a bill for my fees?

  The SRJC does not mail out billing statements the end of a semester, however automated reminder emails are sent to the email listed on the account. It is the student's responsibility to review the fee balance online in the student portal or to inquire with us.

• I am a California resident, but I've been charged non-resident tuition fees. Why?

  An error may have been made when you completed your application. It is also possible that you may have failed to meet California residency criteria - residing in California for one year and on day by the first day of term. Please visit the Residency Requirements Page for more information about residency requirements or contact Admissions & Records if you are a resident being charged these fees.

• Do I have to pay the Health Service Fee even if I have my own Health Insurance?

  Yes. This is a District-Mandated and State-Regulated Fee for all students enrolled in credit courses. There are waivers for apprenticeship students, students who depend exclusively on prayer for healing, incarcerated students, study abroad students, and students enrolled in only contracted or "zero" unit courses. Get more information regarding the Health Service Fee and waiver.

• I am a high school student who has authorization to concurrently enroll at SRJC. Do I need to pay Enrollment Fees? If not, what do I need to pay?

  Highschool students are exempt from paying only Enrollment Fees ($46/unit charge) at SRJC. You would still need to pay for other fees that get applied when taking credit courses such as, but not limited to: Health Service Fee, Student Representation Fee, Transportation Fee, Student Center Fee, and any applicable instructional material or optional fees. Click here for the High School Dual Enrollment Website.

• When is payment due for my semester fees?

  Fees will be marked as due/delinquent near the start of their corresponding semester in your student portal. Automated reminders are sent to the email address on file and/or a notification displays when you access your portal. There is no specific due date to pay, however all fees must be paid off before attempting to register for another semester or requesting your certificate/diploma. If you qualify for some type of Financial Aid, it may pay towards your current fees depending on the aid/award/grant. Any unpaid fees that are pending one or more semesters may be submitted to the Chancellor's Office Tax Offset Program (COTOP).

• Can I pay for my fees installments?

  Yes. You can make partial payments with us over the phone, mailing a check/money order, or in person throughout the current semester. The student portal does not accept partial payments. - For students attempting to register with delinquent fees, please see question on "How does the Payment Plan work?"

REFUNDS:

• How do I obtain a refund that is due to me?

  To receive a full refund, you must drop all of your unwanted classes before the refund deadline. Refunds are automatically processed to the corresponding payment type, however some payments may only be issued via check. If classes are dropped BEFORE the semester starts, you can expect a full refund/reversal of fees. (Not including optional fees)

• What is the drop deadline for refund of enrollment for refund of Enrollment Fees, basic and tuition fees?

  Please view our Fees and Refund Deadlines page to view the drop deadline for a refund/credit of general tuition and fees. Notice that different types of fees have different refund eligibility. The refund eligibility for Enrollment Fees in Summer/Short Term classes will vary. Those dates can be found through the Schedule of Classes by referring to the date links listed under the "Date Begin/End" for each section. If you are already enrolled, you can view the same information by viewing your Class Schedule in your Student Portal, clicking on the section number, then the date links.

• How soon after I drop my class(es) will I receive my refund?

  Refunds for payments made by cash/check are processed every two to three weeks. Refunds for card payments are credited directly back to the card, however there are times when a check refund will be issued instead. All refunds are processed automatically for drops within their refund eligibility. - Refunds for cancelled classes will be processed automatically once the cancellation has been finalized. Please do not remove yourself, wait for Admissions & Records to remove you from the cancelled class.

• If I get my residency status updated to a resident, will I get a refund for the non-resident fees?

  Refund/reversals are limited to the Summer, Fall and Spring semesters directly preceding June 1st of the current year. Redirect to Admissions & Records for more information.

PAYMENTS/FINANCIAL AID:

• What if my employer or a third party pays for my fees/tuition?

  Submit your fee voucher to our Accounting Department. Or call 707-527-4505 to speak to the correct staff member.

• What if I have a scholarship that pays for my fees/tuition?

  Please contact the Scholarship Office to facilitate the handling of your scholarship or funding.

• I have a California Promise Grant (formerly known as Board of Governor's Fee Waiver), why do I still have fees?

  The approved grant (formerly BOGW) exempts you from paying Enrollment Fees only. You are still responsible for all other applicable fees including optional and course/material fees.

• Is the California Promise Grant (formerly known as Board of Governor's Fee Waiver) automatically renewed in the new academic year?

  No. You must reapply for the Promise Grant every summer to qualify for the new academic year because the waiver is based on current income information. Visit the Financial Aid website.

GENERAL/OTHER:

• What happens if I register for a class and subsequently stop attending?

  You will remain officially enrolled in the class and the instructor may submit a withdrawal indicating your last day of attendance or issue you a failing grade. - Dropping classes is the student's responsibility. Failure to officially drop the class via the student portal or with the Admissions & Records office may result in a debt and/or failing grade. You will be responsible for the fee obligation. Any unpaid fees may be submitted to COTOP.

• How does the Payment Plan work?

  Payment plan request are accepted about 1-2 weeks before a student's Priority Registration Date. These are for those who are attempting to register for a new semester and have good financial history with the school. - Plans are applicable for one semester of fees with students being expected to make three equal payments. Approved plans can expect the first portion of payment to register, following payments would be due the next two consecutive months. All payments towards approved plans must be made over the phone, in person, or check in the mail. We DO NOT create plans options for Dorm Fees, amounts that total less than $50, or for any Fines (such as Fin. Aid Overpayments, Library Fines, etc.) Click here for more information and to apply online.

• Where are students authorized to park with a valid student parking permit?

  With a valid student parking permit, students are permitted to park in any student parking lot on the campus (marked by white lines). Students are not authorized to park in any staff of non-designated parking space. Accessible/handicapped parking spaces require a valid placard or license plate. For more information regarding parking regulations, visit the District Police website. General student parking FAQs are available through the Accounting Department.

• Can I get a transcript of my grades even though I owe money to the college?

  Yes, you may still get transcripts even with fees on your account. To be issued your certificate/diploma, you must have all fees paid off. Visit the Admissions & Records website for more information on transcripts.

• I just received a notice from my bank that a check I made out to SRJC bounced. What should I do?

  Immediately contact the Accounting Department and make arrangement to redeem your account by paying in cash or card. Bounced checks may result in a $10 returned item charge as well as a suspension of your check writing privileges at SRJC.

If you have additional questions, call us at 707-527-4973. Emails can be sent to: srjcaccounting@santarosa.edu