Student Frequently Asked Questions (FAQS)

FEES:

  • How do I dispute my tuition fees?

    Students will need to submit a Petition for their fees through Admissions & Records for any tuition fees after a deadline, for any reason: Click here to be redirected to their Forms Page and to view the different selections available.

  • Will I receive a bill for my fees?

    The SRJC does not mail out billing statements the end of a semester, however automated reminder emails are sent to the email listed on the account. It is the student's responsibility to review the fee balance online in the student portal or to inquire with us.

  • I am a California resident, but I've been charged non-resident tuition fees. Why?

    An error may have been made when you completed your application. It is also possible that you may have failed to meet California residency criteria - residing in California for one year and on day by the first day of term. Please visit the Residency Requirements Page for more information about residency requirements or contact Admissions & Records if you are a resident being charged these fees.

  • Do I have to pay the Health Service Fee even if I have my own Health Insurance?

    Yes. This is a District-Mandated and State-Regulated Fee for all students enrolled in credit courses. There are waivers for apprenticeship students, students who depend exclusively on prayer for healing, incarcerated students, study abroad students, and students enrolled in only contracted or "zero" unit courses. For more details regarding the Health Service Fee and the waiver, click here.

  • I am a high school student who has authorization to concurrently enroll at SRJC. Do I need to pay Enrollment Fees? If not, what do I need to pay?

    Highschool students are exempt from paying only Enrollment Fees ($46/unit charge) at SRJC. You would still need to pay for other fees that get applied when taking credit courses such as, but not limited to: Health Service Fee, Student Representation Fee, Transportation Fee, Student Center Fee, and any applicable instructional material or optional fees. Click here for the High School Dual Enrollment Website.

  • When is payment due for my semester fees?

    Fees will be marked as due/delinquent near the start of their corresponding semester in your student portal. Automated reminders are sent to the email address on file and/or a notification displays when you access your portal. There is no specific due date to pay, however all fees must be paid off before attempting to register for another semester or requesting your certificate/diploma. If you qualify for some type of Financial Aid, it may pay towards your current fees depending on the aid/award/grant. Any unpaid fees that are pending one or more semesters may be submitted to COTOP.

  • Can I pay for my fees installments?

    Yes. You can make partial payments with us over the phone, mailing a check/money order, or in person throughout the current semester. The student portal does not accept partial payments. - For students attempting to register with delinquent fees, please see question on "How does the Payment Plan work?"

REFUNDS:

PAYMENTS/FINANCIAL AID:

 

GENERAL/OTHER:

  • What happens if I register for a class and subsequently stop attending?

    You will remain officially enrolled in the class and the instructor may submit a withdrawal indicating your last day of attendance or issue you a failing grade. - Dropping classes is the student's responsibility. Failure to officially drop the class via the student portal or with the Admissions & Records office may result in a debt and/or failing grade. You will be responsible for the fee obligation. Any unpaid fees may be submitted to COTOP.

  • How does the Payment Plan work?

    Payment plan request are accepted about 1-2 weeks before a student's Priority Registration Date. These are for those who are attempting to register for a new semester and have good financial history with the school. - Plans are applicable for one semester of fees with students being expected to make three equal payments. Approved plans can expect the first portion of payment would be required to register, following payments would be due the next two consecutive months. All payments towards approved plans must be made over the phone, in person, or check in the mail. We DO NOT create plans options for Dorm Fees, amounts that total less than $50, or for any Fines (such as Aid Overpayments, Library Fines, etc.) Click here for more information and to apply online.

  • Where are students authorized to park with a valid student parking permit?

    With a valid student parking permit, students are permitted to park in any student parking lot on the campus (marked by white lines). Students are not authorized to park in any staff of non-designated parking space. Accessible/handicapped parking spaces require a valid placard or license plate. For more information regarding parking regulations, click here to be redirected to District Police. For general student parking FAQ's, click here.

  • Can I get a transcript of my grades even though I owe money to the college?

    Yes, you may still get transcripts even with fees on your account. To be issued your certificate/diploma, you must have all fees paid off. Click here to be redirected to Admissions & Records website on transcripts.

  • I just received a notice from my bank that a check I made out to SRJC bounced. What should I do?

    Immediately contact the Accounting Department and make arrangement to redeem your account by paying in cash or card. Bounced checks may result in a $10 returned item charge as well as a suspension of your check writing privileges at SRJC.

If you have additional questions, call us at 707-527-4973. Emails can be sent to: srjcaccounting@santarosa.edu